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ShoreTel PBX

These instructions help you configure your ShoreTel phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Support files​

Ensure the following support files exist in the /config/ folder of the TIM Plus application:

ShoreTel.TDS
ShoreTel.TDT
ShoreTel.DBS

Contents​

Configure the SMDR output​

info

You may need to purchase a license to enable SMDR on this PBX. Please speak to your system maintainer if you are unsure.

By default, the ShoreTel phone system writes its CDR data to a MySQL database called ShoreWareCDR. In order for TIM Plus to connect to the database and collect the call logging data, you need to create a username and password in the MySQL database on the ShoreWare Server. Contact your system maintainer if you are not familiar with this procedure.

The following information is required for TIM Plus to connect to the Shoretel ShoreWareCDR database:

  • IP address or hostname of the ShoreWare Server where the MySQL database resides.
  • Username and Password of the ShoreWareCDR database.

The default credentials for the ShoreWareCDR database are shown below:

Username: st_cdrreport

Password: passwordcdrreport

Setting up a DSN connection​

To enable TIM Plus to work with your ShoreTel phone system, you first need to set up a DSN connection by following the steps below:

  1. Open Windows Control Panel and select the Administrative Tools icon
  2. Double-click on the Data Sources (ODBC) icon to open the ODBC Data Source Administrator window

For a 64 bit system, access the ODBC Data Source Administrator from the following location C:\Windows\SysWOW64\odbcad32.exe

  1. Click on the System DSN tab
  2. Click on the Add button
  3. Select MySQL ODBC 3.51 Driver from the driver list and click Finish. If you cannot see the MySQL ODBC 3.51 Driver option in the drop-down list, you can download it from http://www.mysql.com
  4. In the Name field, enter shoretel
  5. In the Description field, enter TIM Plus link to ShoreTel
  6. In the Server field, enter the IP address or hostname of your ShoreWare Server
  7. In the Username field, enter the username for your ShoreWareCDR database
  8. In the Password field, enter the password for your ShoreWareCDR database
  9. In the Database drop-down list, select ShoreWareCDR
  10. Click on the Test button to confirm the information you entered is correct and that the connection is successful
  11. Click on the OK button to close the window

An example of an ODBC entry is shown below:

shoretel_1

Configure TIM Plus​

Once the DSN connection has been set up, log in to TIM Plus and perform the steps below:

  1. Click on the Directory tab.
  2. If you don't have a site set up, press Add and select PBX from the drop-down menu. In the dialogue window, name your site and then select Add.
  3. Locate the site object you want to configure in the Directory, click on it and select Properties. shoretel_2
  4. In the Site Properties window, select ShoreTel from the PBX model drop-down list.
  5. In the Connection method field, select Connect to a system DSN from the drop-down list.
  6. In the DSN name field, select ShoreTel from the drop-down list.
  7. In the Frequency field, enter 5.
  8. In the DB script field, select ShoreTel from the drop-down list.
  9. Click on the 'Options' tab and tick the Keep a local backup of any data tickbox, as shown below TIM Plus PBX backup options
  10. Click on the Save button to apply the settings.